SIP - Hosted Telephone Systems - VoIP - Business Broadband- Dedicated Leased Lines

01/02/2026: 

Please be aware that due to price increases by our suppliers in line with inflation plus additional allowed by Ofcom.  Bartel has now been forced to increase our line service charges, including broadband from the 1st April 2026. This is only the forth increase in our service charges in over two decades. Anticipated increases for broadband services will be between 9% & 14%. However fixed line charges are increasing by up to 25% by our main supplier, Openreach. This is the last opportunity  for fix line charges to be increased as the fixed line services will be fazed out by 31st January 2027. 

Charges will apply on invoices dated from 1st April 2026.

 Postmortem - 27 February 2026 at 4:09 PM

1. At 15:42, our upstream connectivity supplier experienced a service outage,  causing interface instability (“flapping”) and subsequent service disruption within our network environment.
   At 15:50, investigations confirmed that the primary customer impact was related to call completion. The instability affected SIP signalling, causing a core service to become unresponsive and preventing calls from completing successfully. Also, preventing access to disable the affected routes and allow the Disaster Recovery to kick in
   At 16:21, NTA engineers managed to disable the affected interfaces to stabilise the platform and initiate established disaster recovery procedures.
   At 16:55, service stability was progressively restored following supplier recovery actions, and all services were fully operational and performing within normal parameters. 

At Barker Telecommunications, we understand how important it is for a  businesses to have reliable telecommunications and broadband services. That's why we offer a range of solutions to meet your unique needs, from phone and internet services to cloud-based solutions and more. Our team of experts is always here to help, so don't hesitate to reach out to us today!